Frequently Asked Questions
Everything you need to know about your Pom Pom London order.
What materials are used in Pom Pom London bags?
Our bags are crafted from high-quality, 100% genuine leather, designed to be both durable and stylish for everyday use.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer express shipping options at checkout for faster delivery.
Can I change the strap on my bag?
Yes! One of our signature features is the interchangeable strap system. You can purchase additional woven or leather straps to completely change the look of your bag.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unused condition with all tags and packaging intact.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I care for my leather bag?
To keep your leather looking its best, we recommend using a specialized leather protector spray and avoiding prolonged exposure to direct sunlight or heavy rain.